Technical Support Project Engineer

Who We Are:

Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, and Seattle, the company’s unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients. With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals. 

Technical Support/Project Engineer:

As an IT Project and Implementation Engineer at Aldridge, you will play a key role in delivering high-quality, efficient IT solutions to our clients. Your primary responsibility will be to manage and execute complex projects from initiation through completion, ensuring successful delivery on time, within scope, and on budget. Working closely with the Project Management team, you will coordinate resources, timelines, and deliverables, while ensuring all project milestones are met across a variety of technical environments. You will also be responsible for troubleshooting, risk management, and client communication, ensuring that all projects align with client expectations and business goals. Your ability to manage multiple concurrent projects effectively will be crucial to maintaining client satisfaction and upholding Aldridge's standards of excellence.
  
Key Accountabilities:

• Ensure the thorough completion of assigned projects and tickets, adhering to established timelines and quality standards.
• Review Scopes of Work to gain a comprehensive understanding of client goals, the target environment, and to identify potential risks, challenges, and solutions (including contingency plans).
• Maintain high levels of client stakeholder satisfaction by effectively addressing their needs and expectations.
• Foster strong relationships with Aldridge stakeholders, ensuring their satisfaction and alignment with project goals.
• Accurately document all work, including upcoming tasks, completed work, and time spent on projects, in the PSA and Client Documentation Systems.
• Develop detailed Work Plans to facilitate smooth and efficient project implementations.
• Actively participate in regular project team meetings, including the daily Projects Huddle and the weekly Projects Status Meeting, to ensure alignment and progress tracking.
• Adhere to a hybrid work schedule, with Work From Home days on Mondays and Fridays, and in-office days on Tuesdays, Wednesdays, and Thursdays.

Qualifications:

• Minimum 3 years of hands-on experience deploying new technologies, including the implementation and administration of O365 and VoIP systems (including Teams Phone), network infrastructure upgrades, and server deployment/migration across diverse environments.
• Minimum 3 years of Helpdesk/Desktop Support experience, ideally within a Managed Services Provider (MSP) environment.
• Strong creative problem-solving abilities, with a focus on finding effective solutions in dynamic situations.
• A relentless passion for learning and continuous professional development, staying current with emerging technologies and industry best practices.
• Proven ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and quality.
• Excellent written and verbal communication skills, with the ability to deliver exceptional customer service and build strong relationships with clients.
• Minimum 3 years of experience working with ticketing systems, ensuring efficient tracking and resolution of support requests.
• Professional IT certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco certifications (CCNA, CCNP, CCIE), or VMware VCP are highly preferred but not required.

Hybrid work schedule: 

• Optional work from home days are Mondays and Fridays  
• Required in-office days are Tuesdays, Wednesdays and Thursdays 
• Travel will be required up to 10-15% 

Additional Requirements 

• Physical ability to stand, walk or sit for extended periods 
• Must be comfortable with periodically lifting 25 pounds 

Aldridge Core Values:  

• Build Trust – We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.
• Take Swift, Meaningful Action – When every second matters, we drill to the core question and act decisively. 
• Create Best-Fit Solutions – More ≠ better – We create the most value for the least added overhead and complexity.  
• Evolve & Improve – We know the power of a growth mindset. We do not let fear of failure stop us from finding new, and better ways to do things. 

Benefits:

• Competitive Salary and Incentive Plan
• Generous Employer Contribution to Health Benefits Package
• 401(k) Matching
• 4 Weeks Paid Time Off per year, plus additional days for community service
• Company Swag upon onboarding (including backpack and branded shirts)
• Ongoing Training and Professional Development Opportunities
• Free Snacks and Beverages!

 
Aldridge is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs