Support Specialist

Houston, TX

Full Time

Entry Level

Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.

The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.

Accountabilities:

Provide technically accurate, user friendly solutions to basic end user requests

Active Directory
Printer issues
Email issues
Application support
New user creation
User offboarding requests
Workstation/laptop builds and set-up

Troubleshoot technical issues and provide effective solutions
Meet daily Utilization goals
Ensure high User Satisfaction
Keep up to date with the latest technology trends and products
Occasionally travel onsite to perform tasks that cannot be completed remotely

This role requires:

A sense of humor and a positive attitude
Strong problem-solving skills

Voracious thirst for knowledge
Ability to work in a fast-paced, high-pressure environment
Strong written and verbal communication
Experience with ticketing systems is a plus
CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus

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Support Specialist

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